Orders and Returns

Orders, Invoices, and Tracking 

  • Fill out order request information (to the left)
  • On the next screen you will find your order information, invoices, and order shipments (tracking)

Return Merchandise Authorization (RMA) Process

Customer has 30 days from date of purchase to request a return. 

  • Customer is responsible for initial shipping charges.
  • All returned parts are subject to a restocking charge. The standard restocking fee is 15%.
  • All returns will need to be sent back within 30 days of the date of their assigned RMA or additional fees will be applied.
  • Please email: rma@racksolutions.com for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
  • Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
  • Individual brackets orders cannot be returned.

Questions? Don't know your order ID?

Call 888-903-RACK and we can help you out.

"RackSolutions®", "RackSolutions.com" and "Innovation First" are registered trademarks of Innovation First, Inc. © Copyright 2022. Proudly serving the US, UK, EU, CA, and AU. All Rights Reserved. All other marks of others are property of their respective owners. Patents and/or Patents Pending: innovationfirst.com/patents