Rack Solutions is currently accepting orders. To ensure the safety of our staff and customers, we are taking extra precaution with your orders. Please be advised that you may experience processing delays. Our shipping partners are experiencing delays due to the covid-19 pandemic with all of their service levels.
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Orders and Returns

Order / Return Request Information

  • Enter the billing last name and email/ZIP as in the order billing address.

* Required Fields

Return Merchandise Authorization Process

  • Fill out order / return request information (to the left)
  • On the next page, select “RMA Order”
  • Fill out required information.

Return Policy

  • Customer has 30 days from date of purchase to request a return.
  • All returned parts are subject to a restocking charge. The standard restocking fee is 10%.
  • Please email: rma@racksolutions.com for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
  • Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
  • Individual brackets orders cannot be returned.

Questions? Don't know your order ID?

Call 903-453-0801 and we can help you out.