Orders and Returns
Return Merchandise Authorization Process
- Fill out order / return request information (to the left)
- On the next page, select “RMA Order”
- Fill out required information.
Return Policy
- Customer has 30 days from date of purchase to request a return.
- All returned parts are subject to a restocking charge. The standard restocking fee is 10%.
- Please email: rma@racksolutions.com for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
- Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
- Individual brackets orders cannot be returned.
Questions? Don't know your order ID?
Call 903-453-0801 and we can help you out.