Policies & Warranty Information
Ordering & Shipping
- We ship products via Purolator. Freight and palletized shipping can be arranged.
- Our Canadian office, located in Pickering Ontario, stocks our most popular items. Most orders placed by 3:00 pm Eastern Time, ship the same day. Other items ship in 10 days and are clearly marked as such on our web site.
- Online ordering is provided for convenience and for evaluation of our products. Orders over 50 kits may require special shipping considerations and must be pre-arranged over the phone. Any orders may be placed by contacting RackSolutions directly.
- We accept Visa and MasterCard for online orders.
- COD orders may be arranged by calling RackSolutions. See the contact page for phone numbers and e-mail addresses.
- Purchase order must be $500 minimum.
- RackSolutions retains the right to reject any purchase order.
RackSolutions warrants its products against defects in material and workmanship for a period of one (1) year from the date of purchase. RackSolutions liability shall be limited to repairing or replacing, at our option, any defective product. RackSolutions makes no warranty as to products manufactured by third parties. All such warranty claims should be made with the third party manufacturer.
Shipping Errors and Defective Products
Claims for shipping shortages, errors, or defective products must be in writing and received by RackSolutions within ten (10) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all the terms and conditions of the buyer's order.
- Customer has 30 days from date of purchase to request a return.
- All returned parts may be subject to a restocking charge. The standard restocking charge is 10%.
- Please call for a Return Merchandise Authorization (RMA) number and RMA FORM before returning any merchandise.
- Single returned racks that have been assembled will incur a 20% restocking fee. Racks must be complete. Multiple assembled racks may not be returned.
- Individual brackets orders cannot be returned.